Website Terms and Conditions of Use relating to www.ecoheat.co.za, a subsidiary of Eco Heat Equipment (Pty) Ltd.
These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the Eco Heat ("Provider") website located at the domain name www.ecoheat.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
All orders are manufactured, fulfilled and shipped from George, South Africa. Shipping charge calculations are based on a combination of the distance in kilometres of the delivery address from George, zone classification of the delivery address, volumetric weight and actual weight.
Orders will be couriered to the delivery address provided. Courier charge calculations are based on the distance in kilometres of the delivery address from George, zone classification of the delivery address, as well as volumetric and actual weight. An estimated courier charge will be calculated automatically when generating a quote or at checkout. The estimated courier charge is subject to cost verification of the actual address by the courier company and may therefore change. In the event that the actual courier charge is different to the estimated courier charge, the customer will be informed before the order is completed.
Returns / Refund Policy
Products may not be returned unless Eco Heat has supplied the incorrect product or the product is damaged or faulty.
- If the wrong product has been supplied or the product is damaged upon arrival, Eco Heat will exchange it on condition that the customer returns the products within five days of receipt. In such an instance, Eco Heat will make a reasonable effort to exchange the product upon receipt of the returned products, but if replacement is not possible, Eco Heat will refund the purchase price including delivery cost upon receipt of the returned products.
- In the event that the product is faulty, Eco Heat will repair, replace or refund the purchase within six months of receipt. Eco Heat will not cover the cost of repair, replacement, associated shipping costs or offer a refund if it is determined that the product fault is due to misuse, neglect, abuse or modification of products (including, but not limited to safety and installation guidelines provided in the owner’s manual). The warranty covers workmanship and materials and is limited to the purchase price of the heater. The original receipt is required for all claims under this warranty.
- If the product is found to be faulty more than six months but fewer than 12 months after purchase, Eco Heat will repair or replace the product, following Eco Heat’s one year warranty policy. Eco Heat will not cover the cost of repair, replacement or associated shipping costs if it is determined that the product fault is due to misuse, neglect, abuse or modification of products (including, but not limited to safety and installation guidelines provided in the owner’s manual). The warranty covers workmanship and materials and is limited to the purchase price of the heater. The original receipt is required for all claims under this warranty.
Updating of these Terms and Conditions
Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any time and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Limited License to General Users
Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only. This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website. Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorized use terminates this license.
Limitation of Liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website and to improve Content thereon. Provider assumes no obligation to protect this information and may copy, distribute or otherwise use such information without limitation.
Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:
Eco Heat Equipment
Postal Address: Postnet Suite 26, Private Bag X1, Vlaeberg, 8018
Email Address: firstname.lastname@example.org
Tel: 0861 999 887
Fax: 086 576 3607
A copy of the ECT Act is available here.